Mary in Ypsilanti, MI
Several years ago I ordered several bookcases from Amish Outlet which made my home office look really classy. A couple of years later when my book collection had grown, I ordered another bookcase. When it arrived, the delivery person noticed that the attached shelf was a different width from that of the other bookcases. Without my asking for it, he offered to have it replaced with another shelf that would perfectly match the others. Several weeks later, the AOS delivery truck made a special trip to my house and replaced the shelf. That’s customer service above and beyond the norm!