Return Policy
Standard items, including Outdoor Furniture, may be returned within ten days via common carrier at the customer’s expense. When the items are returned to our warehouse in good condition, a refund (excluding shipping charges and a 20% restocking fee) will be issued.
Exceptions to our Return Policy
- Shipping damage. If an item is damaged during shipping, we will work with you on repair or replacement of the piece at no additional cost.
- Defects in material or workmanship are covered by our warranty page.
- Any furniture that is not able to fit into your home, up stairways, or in desired room is non-returnable. It is the customer’s responsibility to make sure items can fit in their home. Please note all items on our site are listed with the largest outside dimensions unless otherwise noted.
- Customized furniture is not returnable. This includes any and all furniture that is altered from the standard size and design.
- Specialty finishes or stain matched items are not returnable.
To the best of our knowledge the information on our website is accurate; however, we reserve the right to make product information changes at any time.
testimonials Greg in Washington, DC
We loved your furniture so much I came out with a U-haul trailer from DC and bought 15 different pieces for bedrooms and dining rooms. We plan on giving it to our daughter as an heirloom one day. It is beautifully made and has served us well over the years and we expect many years to come.
Are you a visual person? Check out our video to see how easy our process is!