Return Policy
Standard items may be returned within ten days via common carrier at the customer’s expense. If the items are returned in good condition, a refund (excluding shipping charges and a 15% restocking fee) will be issued. Custom pieces are non-returnable. Furniture that has NATURAL finish is non-returnable due to color variations in the natural form. Should you receive an item that is defective or damaged in shipping, we will, at our option, have the item repaired or replaced at no additional cost. Please be prepared to send us photos of the damage or defect. If the item you ordered was a CUSTOM order or you received a special stain match, your item is non-returnable.
Return Policy For Out Door Furniture: Items can be returned at customers expense. You will receive a refund less a 25% Restocking Fee when items are returned in the condition they were received in.
Furniture that has NATURAL finish is non-returnable due to color variations in the natural form. Should you receive an item that is defective or damaged in shipping, we will, at our option, have the item repaired or replaced at no additional cost.
If the item you ordered was a CUSTOM order or you received a special stain match, your item(s) are non-returnable.
To the best of our knowledge the information on our website is accurate; however, we reserve the right to make product information changes at any time.
testimonials Nancy in Westport, MA
Our McCoy chairs arrived yesterday-we are beyond delighted with the quality of the materials and craftsmanship. This furniture is solid-like the kind your grandparents would have in their home, very heavy, solid wood and rugged upholstery fabric. Prior to purchasing these pieces, we shopped in a number of stores and were disappointed in the amount of particle board, the inattention to detail, and the quality of the finishes-not to mention the lack of flexibility with regard to individual stain/fabric preferences. We’ll be back.
